Privacy Policy
Last Updated: March 15, 2025
Introduction
At tremolyniq, we understand that your financial information deserves the highest level of protection. This privacy policy explains how we collect, use, store, and safeguard your personal information when you use our investment analysis platform and related services.
We're committed to transparency in everything we do. This document outlines your rights under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect information that helps us provide better investment analysis and maintain secure services for our Australian clients.
Personal Information
- Contact details including name, email address, and phone number
- Postal address for service delivery and compliance requirements
- Financial information necessary for investment analysis
- Professional background relevant to investment capacity
- Age and residency status for regulatory compliance
Technical Information
- Device information and browser specifications
- IP addresses and location data for security purposes
- Usage patterns and platform interaction data
- Session information and access logs
How We Use Your Information
Your information helps us deliver personalized investment insights and maintain platform security. We use collected data for specific, legitimate business purposes.
Service Delivery
We analyze your financial information to provide tailored investment strategies and market insights. This includes portfolio assessments, risk evaluations, and market opportunity identification that matches your investment profile.
Platform Improvement
Usage data helps us understand which features provide the most value to our clients. We analyze interaction patterns to enhance user experience and develop new analytical tools that better serve Australian investors.
Communication and Support
We use contact information to send important updates about market conditions, policy changes, and platform enhancements. This includes direct support communications and educational content relevant to your investment interests.
Data Sharing and Third Parties
Service Providers
We work with carefully selected third-party providers who assist with platform operations, data analysis, and customer support. These partners are bound by strict confidentiality agreements and can only use your information for specified services.
Our current service providers include cloud hosting companies for secure data storage, analytics platforms for market research, and payment processors for subscription management. All providers meet Australian data protection standards.
Regulatory Requirements
We may share information with Australian financial regulators, including ASIC and AUSTRAC, when required by law. This typically involves compliance reporting and regulatory investigations related to financial services.
Business Transfers
If tremolyniq undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We'll notify affected users and ensure the receiving organization maintains equivalent privacy protections.
Your Rights and Choices
Australian privacy law grants you specific rights regarding your personal information. Here's how you can exercise these rights with tremolyniq.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of verification.
Correction Rights
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Data Deletion
Request deletion of your account and associated data, subject to legal retention requirements for financial records.
Processing Restrictions
Limit how we use your information for marketing or non-essential services while maintaining core platform functionality.
Making Rights Requests
Contact our privacy team using the details below to exercise any of these rights. We'll verify your identity and respond within the timeframes required by Australian privacy law.
Data Security and Protection
Our Security Approach
Encryption
All data transmissions use TLS encryption, and stored data is encrypted using AES-256 standards.
Access Controls
Multi-factor authentication and role-based access ensure only authorized personnel can access your information.
Regular Audits
Independent security assessments and penetration testing help identify and address potential vulnerabilities.
Incident Response
Comprehensive breach detection and response procedures ensure rapid containment of any security issues.
We maintain cyber security insurance and follow Australian Government Information Security Manual guidelines for financial service providers. Our security measures are reviewed quarterly and updated based on emerging threats.
Data Retention and Deletion
We keep your information only as long as necessary to provide services and meet regulatory requirements under Australian financial services legislation.
Retention Periods
- Account information: Maintained while your account is active, plus 7 years for compliance
- Investment analysis data: Retained for 5 years after account closure
- Communication records: Kept for 3 years for customer service purposes
- Technical logs: Automatically deleted after 12 months unless required for investigations
Secure Deletion
When retention periods expire, we use secure deletion methods that make data unrecoverable. This includes overwriting storage media and destroying backup copies according to Australian Government data destruction standards.
International Data Transfers
Your information is primarily stored within Australia using local data centers. When we do transfer data internationally, we ensure appropriate protections are in place.
Some of our service providers operate globally, which may involve transferring your data to countries with different privacy laws. We only work with providers that offer adequate protection through mechanisms like binding corporate rules or standard contractual clauses.
You can request details about specific international transfers by contacting our privacy team.
Cookies and Tracking
We use cookies and similar technologies to enhance your platform experience and gather usage analytics. Most of these are essential for platform functionality, while others help us understand user preferences.
Cookie Types
- Essential cookies for login and security functions
- Analytics cookies to understand platform usage patterns
- Preference cookies to remember your settings and customizations
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit platform functionality, particularly for personalized investment analysis features.
Privacy Policy Updates
We review this privacy policy regularly and update it when our practices change or new regulations take effect. Significant changes will be communicated through email notifications and prominent platform notices.
The current version is always available on our website, and we maintain an archive of previous versions for reference. Changes typically take effect 30 days after notification, giving you time to review updates and contact us with questions.
Contact Our Privacy Team
Email: privacy@tremolyniq.com
Phone: +61 8 9583 7000
Mail: Privacy Officer, tremolyniq
1 Blumenthal Pl, Spence ACT 2615, Australia
Response Time: We aim to respond to privacy inquiries within 5 business days.
Complaints and Disputes
If you're not satisfied with how we've handled your privacy concern, you can lodge a complaint with the Australian Privacy Commissioner through the Office of the Australian Information Commissioner (OAIC).
We encourage you to contact us first so we can work together to resolve any issues. Most privacy concerns can be addressed quickly through direct communication with our privacy team.